Terms of Service
These Terms of Use ("Terms") govern your use of our website located at https://www.maphood.com and/or
the maphood mobile application (collectively, the "Platform") made available by maphood social media
tech pvt ltd ("maphood", "Company", "we", "us" and "our"), a private company established under the laws
of India having its registered office at HD-267 WeWork DLF Forum, Cybercity, Phase III DLF, Gurgaon,
Haryana 122002, India. The terms "you" and "your" refer to the user of the Platform.
These Terms are to be read with the maphood Privacy Policy. If you do not agree with the terms and
conditions of these Terms, please do not use this Platform.
Our Services (as we have described below in detail) and these Terms are compliant with the Indian Penal
Code, 1860, and Information Technology Act, 2000, including all amendments made to it and rules framed
under it. When you create an account on our Platform or use our Platform or any of our Services, you
accept and agree to these Terms. However, please note that we do not represent that we are compliant
with laws of any country apart from India. If you wish to use our Services, please ensure that you are
permitted to do so, in your jurisdiction.
You and we are required to follow certain rules while you use our Platform. We have listed these rules
in this document. Please read these Terms and all other hyperlinks mentioned here carefully. Do remember
that by using our Platform, you agree to these Terms. Also, if you are using these services outside
India, please comply with your local laws.
CHANGES TO TERMS AND SERVICES
Our Platform is dynamic and may change rapidly. As such, we may change the services we provide at our
discretion. We may temporarily, or permanently, stop providing Services or any features to you
generally.
We may remove or add functionalities to our Platform and Services without any notice. However, if we
make a change where your consent is required, we will make sure to ask for it. Please be sure to keep
visiting this page from time to time to stay updated on our latest changes and developments.
Visit this page to see any changes that we may make and services that we may add or modify, from time to
time.
WHO MAY USE OUR SERVICES
Our Platform helps you stay in touch with your friends and enables you to share images, videos, music,
status updates, and more in your preferred regional language. We understand your preferred content and
personalize your newsfeed to show you posts, pictures, videos, and suggest content available on our
Platform ("Service/Services").
You may use our Services only if you are capable of forming a binding agreement with us and are legally
permitted to use our Services. If you are accepting these Terms on behalf of a company or any legal
persons, then you represent and warrant that you have the authority to bind such an entity to these
Terms and effectively "you" and "your" shall refer to the company.
Please ensure that you are allowed to use our services under the law.
HOW TO USE OUR SERVICES
We have developed a unique platform. Our Services are available exclusively in English. We strive to
give you personalized content and show you content that you will enjoy. We also allow you to download
content that is available on our Platform and share your maphood experience across social media
platforms. To use our Services, you must register on our Platform by entering your phone number and the
One-Time-Password sent by us via SMS to your phone number. When you register with us using the maphood
mobile application, you also allow us to read your mobile device phone book, your SMS inbox, access your
mobile gallery, mobile device storage, and mobile device camera. However, we do not read any information
stored on your mobile device and computer without your permission.
In order to provide Services to you, we need to access certain features of your mobile device.
PRIVACY POLICY
To effectively provide and introduce any new Services to you, we collect certain information such as
your phone number, your gender and your name from you. We may further request and store additional
information. Such information is stored securely on amazon web services or "AWS" cloud servers and the
"Google Cloud Platform" cloud servers, thereby also subject to the terms of the AWS and Google Cloud
privacy policy. The maphood Privacy Policy explains how we collect, use, share and store the information
collected. The maphood Privacy Policy also details your rights under law and how you may control the
data you provide us.
We have described how we store and use this information in the maphood Privacy Policy.
As stated under the Privacy Policy, we may also use third-party embeds and services on the Platform. The
usage of such API services and embeds are covered by the policies of such third-party services. By using
such embed or API services, you agree to be bound by the third party's terms of service as provided in
the Privacy Policy.
YOUR COMMITMENTS
Providing a safe and secure Service for a diverse community requires that we all do our part. In return
for our commitment to provide our Services, we require you to make some commitments to us. Please note
that you will solely bear the costs and consequences of any actions taken by you on the maphood Platform
(including any violation of these Terms) along with the commitments given by you below. By using our
Services, you agree and acknowledge the following:
a. No Impersonation or False Information to be Provided
While you have to use your actual name on our Platform, you are required to input your correct phone
number, govt. Issued KYC and gender to use our Services. You will not falsely represent yourself as
another person or representative of another person to use our Services. In the event you are operating a
parody account for satirical or comedic purposes, you must state the same in your maphood bio.
b. Device Security
We have implemented measures to ensure that our Platform is secure. However, there is no guarantee that
our Platform is immune to hacking and virus attacks. You will ensure that you have requisite
anti-malware and antivirus software on your mobile device and computer to ensure its safety. You will
not allow any person to use your phone number, and not allow multiple accounts to be linked to your
phone number. You will be responsible for all content posted by any account linked to your phone number.
While we do everything we can to secure your use of our Services, keep in mind that we cannot
contemplate all forms of attack on our Platform. You should, as a matter of practice, ensure that your
mobile device and computer are not used wrongly or tampered with in any way.
c. Content Removal and Termination
Your usage of our Platform is governed by the maphood Content and Community Guidelines. If any of our
users report your content which violates the maphood Content Community Guidelines, we may remove such
content from our Platform. In the event that multiple reports are made regarding violation of the
maphood Content and Community Guidelines, we may be compelled to terminate your account with us and
block you from registering with us. If you wish to appeal any such removal, you may write to us at
grievance@maphood.co.
We may remove any content that is shared on our Platform if such content is prohibited under the maphood
Content and Community Guidelines.
d. Platform Not to be Used For Anything Unlawful or Illegal
Our Platform is designed to accommodate multiplicity of languages and cultures, as well as a diverse
range of content. To this effect, we have developed various tags to classify the nature of the content.
You must therefore, correctly identify the nature of the content shared by you and tag it appropriately.
You shall not, however, use our Platform to share any content which is obscene, pornographic, harmful
for minors, discriminatory, spreading what may be considered as hate speech, inciting any form of
violence or hatred against any persons, or violates any laws of India, or is barred from being shared by
any laws of India. We reserve the right to remove such content. Please read the maphood Content and
Community Guidelines for further details.
In addition to the above, please note that we may share your information with appropriate law
enforcement authorities if we have good-faith belief that it is reasonably necessary to share your
personal data or information in order to comply with any legal obligation or any government request; or
to protect the rights or prevent any harm to our property or safety, our customers, or public; or to
detect, prevent or otherwise address public safety, fraud, security or technical issues. You understand
however, that we cannot be held responsible for any actions done by or to you by a third party or user
by way of using our Platform.
We have developed a platform for people to engage in amazing social experiences; please do not share any
content which is illegal or causes any harm to the well-being of members of the society or community.
e. Content Rights and Liabilities
We strongly believe in the freedom of expression and allow you to share photographs, images, videos,
music, status updates, and other content on our Platform. We do not have any ownership over any of the
content shared by you and the rights in the content remain only with you. You will not use our Platform
to violate or infringe upon our or any third-party’s intellectual property rights. Such content is
against maphood Content and Community Guidelines and may be removed from the Platform. Further, if you
use any content developed by us, then we shall continue to own the intellectual property rights vested
in such content.
By sharing/posting/uploading content using our Services, you grant us a non-exclusive, royalty-free,
transferable, sub-licensable, worldwide license to host, use, distribute, run, copy, publicly perform or
display, translate, and create derivative works of your content (consistent with your privacy and
application settings). You may delete your content and/or account at any point or your content may get
deleted as per our data retention policies. However, your content may continue to appear on the Platform
if it has been shared with others. Moreover, we may retain your content and other data for a limited
period so as to restore your account should you choose to reinstate your account, only if the account
deletion is initiated by you. To learn more about how we use information, and how to control or delete
your content, please read the maphood Privacy Policy.
You remain solely responsible for the content you post on our Platform. We do not endorse and are not
responsible for any content shared or posted on or through our Platform, and for any consequences
resulting out of such sharing or posting. The presence of our logo or any trademark on any content
shared by you does not mean that we have endorsed or sponsored your content. Further, we will not be
liable for or responsible for the consequences of any transactions made or entered into by you with
other users of the Platform or advertisers on the Platform.
You will always have ownership and responsibilities for the content you share. We will never claim that
we have intellectual property rights over your content, but we will have a zero cost, permanent license
to use what you share and post on our Platform.
f. Intermediary Status and No Liability
We are an intermediary as defined under the Information Technology Act, 2000 and the Information
Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Terms are
published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing of the rules and
regulations, maphood Privacy Policy, and maphood Terms of Use for accessing and using our Platform. Our
role is limited to providing a platform for users to upload, share and display content, created or
shared by you and other users.
We do not control what you or other people may or may not do on the Platform and are thus, not
responsible for the consequences of such actions (whether online or offline). We are not responsible for
services and features offered by others, even if you access them through our Services. Our
responsibility for anything that happens on our Platform is strictly governed by the laws of India and
is limited to that extent. You agree that we will not be responsible for any loss of profits, revenues,
information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages
arising to you or any other person related to these Terms, even if we know they are possible. This
includes when we delete your content, information, or account.
We are an intermediary under Indian law. We do not control what people post on our Platform but we
expect everyone to comply with the maphood Content and Community Guidelines.
g. You Will Not Attempt to Disrupt or Jeopardize maphood services
We have developed a community-driven platform. Therefore, you agree to not interfere with, or use
non-public areas of our Platform, Services, and our technical delivery system. You will not introduce
any trojans, viruses, any other malicious software, any bots or scrape our Platform for any user
information. Additionally, you will not probe, scan, or test the vulnerability of any system, security
or authentication measures implemented by us. If you tamper or attempt to tamper with our technological
design and architecture, we will terminate your user profile and ban you from using our services.. We
may further report such actions to the appropriate law enforcement authorities and proceed against you
with legal actions.
You will not hack into or introduce malicious software of any kind onto our Platform. If you commit such
actions, we may remove you from the platform and may report your actions to the police and/or relevant
legal authorities.
LIVES
As part of the maphood platform we provide the Lives feature which allows you to broadcast real-time
videos of yourself on the platform. Other users can comment on live videos broadcasted by you thus
allowing for real-time communication.
All content uploaded using the Lives feature is subject to the maphood Content and Community Guidelines.
We reserve the right to immediately remove any content uploaded using this feature which is in violation
of these Terms and the maphood Content and Community Guidelines.
We may, from time to time, add, remove or alter the functionality of the Lives feature. We may also
discontinue the Lives feature from the maphood platform at any time. We do not warrant that the Lives
feature will be error-free or always available, the Lives feature would always function without
disruptions, or any content posted by other users using the Lives feature will be accurate.
We provide the Lives feature for you to interact on a real-time basis with other users but you shall not
misuse the feature to upload content that is prohibited under the maphood Content and Community
Guidelines. We do not warranty the continued availability of this feature.
maphood CREATOR
All ‘maphood Star Creators’, i.e. our partner creators, on the platform are identifiable with a blue
border (instead of a white border on their profile picture). We may enter into content licence, or
marketing arrangements with such ‘Star Creators’.
COMPLIANCE REQUIREMENTS
Relevant news and current affairs publishers need to provide details of their maphood user accounts to
the Ministry of Information and Broadcasting as per applicable regulations.
PERMISSIONS YOU GIVE TO US
You accept these Terms and give us certain permissions so that we can serve you better. Permissions you
grant to us are:
a. Permission to Share Your Profile Information with Third Parties
While our Platform is a freely accessible and usable platform, we need to generate revenue so that we
can keep offering you our Services for free. Pursuant to this, we may share any data that we may collect
including but not limited to your username, profile pictures, gender, your usage and engagement habits
and patterns on our Platform to show you any sponsored content or advertisements. We will not, however,
be liable to pay you any revenue share if you purchase any products advertised to you. We do not endorse
any products or vouch for the authenticity of the products. Merely advertising of products by the users
on our Platform does not amount to an endorsement by us.
If we share any sensitive personal information (as defined under the applicable laws), we will ask you
for your consent prior to sharing the same.
b. Automatic Downloads and Updates
We are constantly updating our Platform and Services offered. To use our Platform, you may need to
download the maphood mobile application to your mobile device and update it from time to time.
Applications and software are constantly updated for your use and you will need to install the latest
version of the maphood mobile application to your mobile device each time such update is generated.
c. Permission to Use Cookies
We may use cookies, pixel tags, web beacons, mobile device IDs, flash cookies and similar files or
technologies to collect and store information with respect to your use of the Services and third-party
websites. Please see the maphood Cookie Policy for more information regarding the use of cookies and
other technologies described in this section, including regarding your choices relating to such
technologies.
All websites use cookies and store them on your web browser so that usage information can be stored and
logged in your browser. For more details, please read the maphood Cookie Policy.
d. Data Retention
We shall have the right to retain certain information regarding your usage of the Platform. Please view
the maphood Privacy Policy for further information relating to the collection, processing, storage and
use of your information by us.
You grant us the right to process, store and retain information relating to you and provided by you.
Please see the Privacy Policy for further information.
OUR AGREEMENT AND WHAT HAPPENS IF WE DISAGREE
a. Who Has Rights Under These Terms
The rights and obligations under these Terms are granted only to you and shall not be assigned to any
third party without our consent. However, we are permitted to assign our rights and obligations under
these Terms to others. This can happen when, for example, we enter into a merger with another company
and create a new company.
b. How Will We Handle Disputes
In all cases, you agree that disputes will be subject to the laws of India and the courts of Jaipur
shall have exclusive jurisdiction over all such disputes.
GRIEVANCE REDRESSAL MECHANISM
As part of our commitment to the privacy and safety of our users, we continue to work alongside the
government authorities in order to keep our users safe. We have appointed a Grievance Officer, who can
be contacted directly if a user has a concern about their maphood experience. We have put together a
robust Grievance Redressal Mechanism in place to help resolve any concerns or complaints raised by you
with respect to maphood.
Various mechanisms for grievance redressal are given below:
- You can report user profiles and raise complaints for content which violate our community guidelines. The complaint can be made by clicking on the three dots available next to the post/comment/user profile for which the complaint is to be submitted. You can select the appropriate reason and click on the report option. The status of each complaint can be checked on the Reports page available under the Profile Settings tab. You may also raise an issue via the Help & Support option available under the Profile Settings tab.
- If a complaint has been made against you or any content uploaded by you, you can view details on the Violations page available under the Profile Settings Tab. You can also register an appeal and add comments to substantiate your appeal on the Violations page.
- You can also report your complaint via email on support@maphood.com
- You can send an email to sanil@maphood.com and support@maphood.com with your concern or complaint.
- You will receive a ticket number which is auto-generated and actions on the complaint or concern raised will be taken in line with platform policies and Government regulations.
- Details of the actions taken are collated and provided in our monthly transparency report
You can also contact the Grievance Officer in relation to the following policies, or any other concerns
that you may have with respect to:
A. maphood Terms of Service
B. maphood Privacy policy
C. Questions about your account
B. maphood Privacy policy
C. Questions about your account
We have a Grievance Officer to address your concerns regarding data safety, privacy, and Platform usage
concerns. We will resolve the issues raised by you within 15 (fifteen) days from receiving them. We have
created a method for you to get in touch with us and for us to address your concerns.
You may contact the Grievance Officer at any of the following:
Mr. Sanil Sondhi
Email: sanil@maphood.com
Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner
Nodal Contact Person - Sanil Sondhi
Email: sanil@maphood.com
Note - this email is solely for use by police and investigating agencies. This is not the correct email ID for user related issues. For all user related grievances, kindly contact us at support@maphood.com
Email: sanil@maphood.com
Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner
Nodal Contact Person - Sanil Sondhi
Email: sanil@maphood.com
Note - this email is solely for use by police and investigating agencies. This is not the correct email ID for user related issues. For all user related grievances, kindly contact us at support@maphood.com
LIMITATION OF LIABILITY
We do not assume any liability with respect to any loss or damage, arising directly or indirectly due to
any inaccuracy or incompleteness of any information or a breach of any warranty or guarantee due to the
actions of any user of the Platform.
The Platform and Services are provided on "as is" and "as available" basis without any representation or
warranties, express or implied except otherwise specified in writing. We do not warrant the quality of
the Services or the Platform including its uninterrupted, timely, secure or error-free provision,
continued compatibility on any device, or correction of any errors.
In no event shall we, or any of our affiliates, successors, and assigns, and each of their respective
investors, directors, officers, employees, agents, service providers, and suppliers be liable for any
special, incidental, punitive, direct, indirect or consequential damages suffered as a consequence of a
breach of the Terms by another user or arising out of the use of or the reliance on any of the Services
or the Platform.
In the event any exclusion contained herein is held to be invalid for any reason and we or any of our
affiliate entities, officers, directors or employees become liable for loss or damage, then, any such
liability shall be limited to not exceeding the charges or amounts paid to us for use of the Platform or
the Services in the month preceding the date of the claim.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless us, and our subsidiaries, affiliates and agents and
their respective officers, directors, employees, successors and assigns from and against any claim,
proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's
fees) of any kind arising out of:
- your access to or use of the Platform and Services;
- any breach by you of your obligations under this Agreement;
- your violation of the rights of any third party, including any infringement of intellectual property, or of any privacy or consumer protection right;
- any violation of law or contractual obligation and any claims, demands, notices pursuant to such violation;
- your negligence or willful misconduct.
This obligation will survive the termination of our Terms.
UNSOLICITED MATERIAL
We always appreciate feedback or other suggestions. We may use the same without any restrictions or
obligation to compensate you for them and are under no obligation to keep them confidential.
GENERAL
- If any aspect of these Terms is unenforceable, the rest will remain in effect.
- Any amendment or waiver to our Terms must be in writing and signed by us.
- If we fail to enforce any aspect of these Terms, including reporting any illegal or impermissible actions to appropriate law enforcement authorities or blocking or suspending your profile, such failure to enforce our rights will not be a waiver by us.
- We reserve all rights not expressly granted to you.